Team Lead
On-siteCagayan de Oro, Northern Mindanao, Philippines
Cagayan de Oro, Northern Mindanao, PhilippinesOn-siteFull TimeSenior LevelLarge
Full TimeSenior LevelLarge
Job Summary
Oversee daily operations for the Customer Service Supervisor team, driving data-driven decision-making to enhance customer satisfaction and optimize performance. Manage B2B account delivery while leveraging analytics to identify continuous improvement opportunities. Direct team activities during night shifts in an onsite BPO environment, ensuring high results and exceptional communication standards. Requires two years of supervisory experience in a similar setup.
Required Qualifications
- Highly motivated and results-oriented Customer Service Supervisor
- strong emphasis on data-driven decision-making
- exceptional communication skills
- proven track record of enhancing customer satisfaction
- optimizing team performance
- leveraging data analytics to drive continuous improvement
- At least 2 years Supervisory/Team Lead experience in a BPO set-up
- Must be willing to work onsite
- Must be willing to work on the night shift
- Must have experience handling a business-to-business (B2B) account
- Strong skills in data analytics
- Good communication skills
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