Team Lead of Content Moderators (CO)
Remote · Colombia
Job Summary
Team Lead of Content Moderators responsible for supervising daily operations, ensuring accuracy, productivity, and policy-aligned performance. Oversees guidance on complex cases, monitors metrics, assists with scheduling and workflow management, supports onboarding and training, and collaborates with senior leads to report trends and refine enforcement strategies. Conducts content audits, serves as escalation point for moderation issues, and drives continuous improvement in moderation processes. Requires 2-4 years of leadership experience in compliance, regulatory affairs, or policy-related fields, strong integrity, ability to handle high-risk cases (hate speech, violent extremism, self-harm, fraud, exploitation, misinformation/disinformation), proficiency in interpreting platform policies, and excellent English communication for guiding team members.
Required Qualifications
- 2-4 years of leadership experience in compliance, regulatory affairs, or policy-related fields
- Strong sense of integrity, professionalism, and ability to respond to high-risk cases including hate speech, violent extremism, self-harm, fraud, exploitation, and misinformation/disinformation
- Strong ability to interpret and apply platform policies, ensuring team compliance and consistent enforcement
- Proficiency in tracking and reviewing moderation data, identifying trends and areas for improvement
- Effective written and verbal communication skills in English, with the ability to provide clear guidance and feedback to team members
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