Team Lead, MPact Adoption

Lead the MPact Adoption team by coordinating daily work assignments, mentoring members through technical guidance and onboarding, and driving consistent execution of team standards. Provide direct support for customer engagements by answering complex questions, delivering training workshops, and planning adoption sessions. Analyze customer health and product usage to identify risks and opportunities, then design and maintain high-quality reporting solutions using IQ, Power BI, and Excel. Collaborate with Product, Development, and Customer Success teams to resolve issues and coordinate implementation projects while monitoring progress and communicating timelines. Share recurring customer feedback with leadership and recommend enhancements to reporting and adoption programs. Partner with the Director of Operations to improve team performance and operational efficiency across the MPact organization.