Team Lead Mid Europe
On-siteAmsterdam, North Holland, The Netherlands
Job Summary
Develop and grow the team through effective delegation, coaching, and training while ensuring daily responsibilities are completed and service is delivered within agreed SLAs. Provide outstanding service to top Institutional Partners, act as a key stakeholder in complex projects, and serve as the point of escalation for internal and external stakeholders. Lead all core people-management activities, including monthly feedback, annual KPI setting, and performance conversations, while maintaining strong product knowledge and observing the Bank's efforts against TRE. Ensure WINs & PROs are accurately maintained and regularly updated. Foster a culture of trust, accountability, and collaboration within the team.
Required Qualifications
- Proven people leadership experience in client service or operations
- Ideally within financial services
- Demonstrated ability to meet SLAs
- Demonstrated ability to improve processes
- Demonstrated ability to deliver measurable outcomes
- Strong stakeholder management skills
- Strong communication skills
- Client-first mindset
- Comfortable operating within governance frameworks
- Comfortable operating within compliance frameworks
- Comfortable operating within risk frameworks
- Able to juggle multiple priorities
- Ability to drive progress in a fast-paced environment
- Solid product knowledge
- Continuous learning approach
- Fluent in English
- Fluent in Dutch
Desired Qualifications
- Familiarity with internal knowledge/workflow tools
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