Team Lead Marketing Operations
On-siteLondon, England, United Kingdom
London, England, United KingdomOn-siteFull TimeSenior LevelLarge
Full TimeSenior LevelLarge
Job Summary
Lead the Marketing Operations team by managing capacity, prioritizing activities, and coaching members to ensure high performance and continuous learning. Serve as the primary escalation point for operational issues while overseeing vendor onboarding, contract coordination, and system integrations across IT and marketing. Monitor operational KPIs and vendor performance to drive improvements in the payments lifecycle, procurement workflows, and compliance standards. Collaborate cross-functionally with finance, legal, and product teams to streamline processes and implement automations that simplify the vendor ecosystem.
Required Qualifications
- At least 2-3 years' previous leadership and people management experience
- Previous experience in mentoring and coaching team members to maximize individual contribution to overall department objectives
- Proven experience in vendor management, marketing operations, procurement support, or financial operations
- Strong understanding of contracts, SOWs, procurement workflows, and vendor compliance
- Experience managing POs, invoicing, budgets, and payment tracking
- Excellent organizational and project management skills, with strong attention to detail
- Ability to coordinate with cross-functional teams and manage multiple vendors simultaneously
- Strong communication skills and the ability to simplify complex processes for stakeholders
- Tech-savvy mindset with the ability to learn new systems quickly
- Bachelor's degree in Marketing, Business Administration, Commerce, Data Analytics, or a related field
- Adaptability
- Ownership and accountability
- Initiating action
- Resilience
- Team orientation
- Integrity
- Innovation
- Credit and criminal record check
Desired Qualifications
- Experience working with iGaming, Fintech, SaaS, or large-scale technology vendors
- Understanding of information security, data privacy, or risk management processes
- Hands-on experience with procurement systems (e.g., Business Central, Ariba), finance systems, or workflow tools
- Ability to contribute to process automation or operational optimisation initiatives
- Interest in marketing tools, data platforms, or integrations
- Familiarity with marketing tech stacks, CRM platforms, or analytics tools
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