Team Lead, Market Operations
$65,000–$73,000 year
On-site · Hoffman Estates, Illinois, United States
Hoffman Estates, Illinois, United StatesOn-siteFull Time$65,000–$73,000 yearMid LevelBachelors DegreeE-commerceLarge
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Large
Industry
E-commerce
Job Summary
Team Lead, Market Operations at Carvana leads the local hub's market launch, operations, logistics, consumer branding, and team engagement; responsible for managing Customer Advocates, interviewing/onboarding/training, coaching and developing staff, driving performance, and ensuring a high-quality customer experience while coordinating with upper management and supporting vehicle delivery processes.
Required Qualifications
- 5+ years work experience in a customer facing team environment
- 3+ years of management experience
- Proven history of developing and coaching employees
- Prior experience with strategic planning, process improvement, and guiding teams to exceed goals
- Excellent interpersonal and leadership skills
- Ability to diagnose and solve problems with varying complexity while maintaining focus on the customer experience
- Willingness to work on weekends
Additional Requirements
- California
- Colorado
- Kentucky
- Louisiana
- Maryland
- Nevada
- Oklahoma
- Tennessee
- Utah
- Virginia
- Wisconsin must apply for a Salesperson license within the first two weeks of employment (process sponsored by Carvana)
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.