Team Lead IT Administration (m/f/x)
HybridSan Ġiljan, Saint Julian, Malta
Job Summary
Lead a Service Desk team by fostering accountability, collaboration, and continuous improvement while providing technical guidance and clear direction. Manage resource planning, shift coverage, and Jira Service Management operations to ensure issues are prioritized correctly and resolved with appropriate urgency. Drive smarter decisions using operational insights and reporting to improve response times, reduce backlogs, and deliver a seamless support experience. Oversee the Service Desk operational budget and financial controls, including license utilization, hardware lifecycle planning, and supplier performance. This role combines people leadership, operational oversight, and stakeholder management to keep the team on top of its game.
Required Qualifications
- Proven experience leading and developing IT support, administration, or service desk teams
- At least 5 years of experience in system administration and/or application engineering environments
- Strong knowledge of cloud and virtualisation technologies, including Azure, AWS, or VMware
- Excellent verbal and written communication skills with the ability to engage diverse stakeholders
- Demonstrated ability to build collaborative relationships and work effectively across teams
- Strong planning, prioritisation, and operational management capabilities in fast-paced environments
- Sound judgement and situational awareness with a proactive approach to operational challenges
- Fluent English communication skills, both written and spoken
- Bachelor's degree in Computer Science or a related field
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