Team Lead, Insurance Benefits
$97,000–$106,700 year
HybridNew York, United States
Job Summary
Oversee day-to-day team benefits operations, including leading recurring stand-ups, assigning and tracking ticket metrics, and ensuring SLA adherence. Answer ad hoc emails and escalated tickets, while periodically checking responses to maintain processing continuity. Consistently evaluate current processes to create new policies surrounding servicing guidelines and track external and internal partner SLAs. Resolve associate inquiries and escalations, then triage incoming issues to identify needs for Prod, Engineering, or Legal intervention. Maintain and improve training materials, manage new hire onboarding schedules, and lead partner calls to relay operational feedback. Develop coaching relationships with team members through regular check-ins and foster collaborative relationships with Sales, Customer Support, Engineering, and Legal teams.
Required Qualifications
- 5 years experience in an operations role
- Extremely detailed-oriented with great time management skills
- Strong analytical, written and verbal communication skills
- Experience working in a fast-paced, data-driven environment
- Experience working cross-functionally
- Experience in Partnership management
- Experience with Jira and Confluence or similar software
- Ability to work both independently and as a team
- Advanced knowledge of life, disability, dental, or vision benefits required
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