Team Lead
On-siteChennai, Tamil Nadu, India
Job Summary
Review and adjudicate KYB applications for accuracy, completeness, and regulatory compliance while conducting client outreach to gather missing documentation or clarify discrepancies. Manage direct client interactions professionally, resolving queries and escalations, and track adherence to SLAs across the case pipeline to flag and manage breaches proactively. Partner with internal stakeholders on case escalations and process improvements, mentor junior team members on KYB standards and red-flag identification, and identify process gaps to reduce turnaround time and rework. Maintain audit-ready documentation for all reviewed cases. Requires 4–7 years of experience in KYB/KYC, onboarding, or related AML/compliance functions.
Required Qualifications
- 4–7 years of experience in KYB/KYC, onboarding, or related AML/compliance functions
- Strong working knowledge of business entity types, beneficial ownership, and regulatory frameworks (AML/CFT)
- Proven experience managing SLA-driven queues and prioritizing high-volume caseloads
- Excellent written and verbal communication skills for client-facing outreach
- Experience collaborating with cross-functional stakeholders in a matrixed environment
- Strong attention to detail and sound judgment on risk-based decisions
- Comfortable working independently with minimal supervision (senior IC, not people-manager track)
Desired Qualifications
- Experience with KYB/KYC platforms or case management tools (e.g., Actimize, Fenergo, LexisNexis)
- Exposure to fintech, banking, or payments industry
- Prior experience training or mentoring junior analysts
- Candidates from Business Schools preferred
- Candidates with excellent communication skills preferred
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