Team Lead

Manage and allocate daily work volumes to ensure client SLAs and TAT are met, while prioritizing claims for AR work based on aging and dollar value. Run AR reports daily or weekly for each client account and assign collection targets for every client account. Assign AR accounts and prioritized claims to AR Associates for completion, ensuring patient balances are handled optimally. Conduct quality assurance reviews of daily work to maintain high quality across all processes. Directly engage in problem solving on production-related issues with team members, attend management meetings to present results, and formulate continual process improvement. Fix claims and process claims, and develop routine reports to monitor team performance and provide customer feedback. Willing to work rotating shifts and workdays based on agreed schedules to meet operational and departmental objectives.