Team Lead (Full-Time)
$33,280–$33,280 year
On-siteHouston, Texas, United States
Job Summary
Act as Manager on Duty when senior leaders are absent, ensuring operational excellence, safety compliance, and team accountability across Sales, Parties, Food & Beverage, and Facilities. Lead guest interactions to drive membership sales and model service excellence, while coaching team members to maximize conversions. Enforce safety policies, complete incident reports, and maintain park cleanliness and equipment readiness throughout the shift. Manage party event execution, including scheduling, staffing, and upsell opportunities, and oversee inventory and facility maintenance projects. Deliver timely communication of guest issues and operational challenges to the Management Team. Work evenings, weekends, and holidays to maintain seamless guest experiences and operational flow.
Required Qualifications
- At least 18 years of age or older
- Minimum of 2 years of progressive experience in operations or guest-facing roles
- Prior supervisory or leadership experience
- Availability to work evenings, weekends, and holidays
- Reliable, self-motivated, organized, and eager to grow into higher levels of responsibility
- Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others
- Sound judgment and the ability to stay respectful, calm, and coachable in high-pressure moments
- Ability to move throughout all areas of the park, interact with guests and team members in a high-energy, often loud environment, and lift and carry a minimum of 20 pounds as needed
Desired Qualifications
- Background in retail sales, food & beverage, amusement/entertainment, or recreation
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