Team Lead - Firearms Full-Time

Job Summary

Required Qualifications

• •High School Diploma or Equivalent
• •2 to 4 Years in Retail Sales
• •Supervisor experience
• •Ability to calculate figures and amounts such as discounts, commissions, and percentages
• •Ability to read and analyze certain reports
• •Ability to effectively present information and respond to questions from Managers, associates, customers, and the general public
• •Ability to conduct meetings and presentations to groups
• •Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
• •Demonstrated strong interpersonal skills
• •Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff
• •Must be able to lift 100 pounds or more
• •Must be able to operate motor vehicles or heavy equipment
• •Must be able to work in tight and confined spaces
• •Must be able to work in noisy environments
• •Must be able to occasionally ascend or descend ladders, stairs, ramps, etc.
• •Must be able to occasionally operate machinery and/or power tools
• •Must be able to constantly stand and/or walk during shift
• •Must be able to constantly communicate with others to exchange information
• •Must be able to occasionally repeat motions that may include the wrists, hands and/or fingers
• •Must be able to occasionally move and lift objects up to 100 pounds or more
• •Must be able to perform duties within scope of general company policies, procedures, and objectives
• •Must be able to analyze problems and perform needs assessments
• •Must be able to use judgment in adapting broad guidelines to achieve desired result
• •Must be able to make recommendations that affect policies, procedures, and practices
• •Must be able to measure and evaluate performance
• •Must be able to address complaints and resolve problems
• •Must be able to maintain a positive, harassment free working environment for all associates
• •Must be able to identify and evaluate customers' needs
• •Must be able to make product recommendations based off analysis
• •Must be able to promote programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up
• •Must be able to assist customers in making buying decisions
• •Must be able to prepare weekly work schedules
• •Must be able to coach and motivate associates
• •Must be able to promote positive customer relations and a productive team-oriented work environment
• •Must be able to resolve customer and associate opportunities
• •Must be able to maintain a high level of personal Customer Service
• •Must be able to achieve better than Company average customer service results
• •Must be able to remain Product expert through ongoing product knowledge training
• •Must be able to conduct product demos to entire staff
• •Must be able to determine proper assortments
• •Must be able to maintain pricing and UPC integrity
• •Must be able to ensure accuracy of inventory
• •Must be able to sign and price all advertised items
• •Must be able to maintain all plan-o-grams as set by the Corporate Office
• •Must be able to prepare to-do / Task lists
• •Must be able to execute all merchandising directives
• •Must be able to maintain a pleasant and productive shopping experience for all customers
• •Must be able to support GSM / DM in leadership of firearm sales and compliance with ATF, state, local laws, company policies and procedures, including 4473, 3310, state and internally required firearm forms
• •Must be able to provide direction and guidance to Sales Outfitters in firearm safe handling, safety, operations, and customer experience standards within the firearms department
• •Must be able to support the GSM / DM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals
• •Must be able to provide daily direction to the associates within the department
• •Must be able to assist the GSM / DM and Human Resources Manager to staff the department with service oriented associates
• •Must be able to participate in interviewing
• •Must be able to make recommendations for selection
• •Must be able to coordinate training
• •Must be able to consult with GSM and give input on preparation of performance appraisals
• •Must be able to resolve problems
• •Must be able to maintain a positive, harassment free working environment for all associates

Desired Qualifications

• •Supervisor experience