Team Lead - Firearms

Job Summary

Required Qualifications

• •High School Diploma or Equivalent
• •2 to 4 years in Retail Sales
• •Supervisory experience
• •Ability to calculate figures and amounts such as discounts, commissions, and percentages
• •Ability to read and analyze certain reports
• •Ability to effectively present information and respond to questions from Managers, associates, customers, and the general public
• •Ability to conduct meetings and presentations to groups
• •Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
• •Demonstrated strong interpersonal skills
• •Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff
• •Ability to regularly walk, stand and do computer work
• •Ability to occasionally lift up to 50 lbs
• •Ability to occasionally ascend or descend ladders, stairs, ramps, etc
• •Ability to constantly communicate with others to exchange information
• •Ability to occasionally repeat motions that may include the wrists, hands and/or fingers
• •Ability to occasionally operate machinery and/or power tools
• •Ability to occasionally operate motor vehicles or heavy equipment
• •Ability to constantly move objects up to 20 pounds
• •Ability to occasionally move and lift objects up to 100 pounds or more
• •Ability to occasionally work in tight and confined spaces
• •Ability to occasionally work in noisy environments
• •Ability to perform duties within scope of general company policies, procedures, and objectives
• •Ability to analyze problems and perform needs assessments
• •Ability to use judgment in adapting broad guidelines to achieve desired result
• •Ability to make recommendations that affect policies, procedures, and practices
• •Ability to maintain a positive, harassment free working environment for all associates
• •Ability to provide legendary experience for every customer with the F.I.S.H. model
• •Ability to find the customer – actively seek out and engage all customers
• •Ability to inquire to understand customer's needs – start a conversation to enquire about customer's needs
• •Ability to sell, recommend and add with expert advice – outfit the customer with expert product recommendations
• •Ability to honor the customer – thank the customer for choosing Bass Pro and invite them back
• •Ability to maintain all plan-o-grams as set by the Corporate Office
• •Ability to maintain a high level of personal Customer Service
• •Ability to achieve better than Company average customer service results (surveys, secret shops, etc.)
• •Ability to remain Product 'expert' through ongoing product knowledge training
• •Ability to conduct product demos to entire staff
• •Ability to determine proper assortments
• •Ability to ensure accuracy of inventory
• •Ability to ensure proper display, signing and pricing of all advertised items
• •Ability to carry out Supervisory responsibilities in accordance with the Company's policies and applicable laws
• •Ability to interview, train, plan, assign and direct work
• •Ability to measure and evaluate performance
• •Ability to address complaints and resolve problems
• •Ability to coordinate all 'Special Events'
• •Ability to maintain pricing and UPC integrity
• •Ability to coordinate training
• •Ability to consult with GSM and give input on preparation of performance appraisals
• •Ability to coach and motivate associates to promote positive customer relations and a productive team-oriented work environment
• •Ability to resolve customer and associate opportunities with GSM and HR Manager
• •Ability to support GSM in leadership of firearm sales and compliance within Federal legal requirements
• •Ability to provide direction and guidance to Sales Outfitters in firearm safe handling, safety, operations, and customer experience standards within the firearms department
• •Ability to support the GSM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals
• •Ability to prepare to-do / Task lists
• •Ability to execute all merchandising directives i.e. 'Promotions, & Sale Events' etc
• •Ability to maintain a pleasant and productive shopping experience for all customers
• •Ability to assist the GSM and Human Resources Manager to staff the department with 'service' oriented associates
• •Ability to participate in interviewing and make recommendations for selection
• •Ability to coordinate training
• •Ability to consult with GSM and give input on preparation of performance appraisals
• •Ability to coach and motivate associates to promote positive customer relations and a productive team-oriented work environment
• •Ability to resolve customer and associate opportunities with GSM and HR Manager
• •Ability to maintain a high level of personal Customer Service
• •Ability to achieve better than Company average customer service results (surveys, secret shops, etc.)
• •Ability to remain Product 'expert' through ongoing product knowledge training
• •Ability to conduct product demos to entire staff
• •Ability to assist the GSM with coordination of all 'Special Events'
• •Ability to maintain pricing and UPC integrity
• •Ability to determine proper assortments
• •Ability to ensure accuracy of inventory
• •Ability to ensure proper display, signing and pricing of all advertised items
• •Ability to carry out Supervisory responsibilities in accordance with the Company's policies and applicable laws
• •Ability to interview, train, plan, assign and direct work
• •Ability to measure and evaluate performance
• •Ability to address complaints and resolve problems
• •Ability to maintain a positive, harassment free working environment for all associates
• •Ability to provide legendary experience for every customer with the F.I.S.H. model
• •Ability to find the customer – actively seek out and engage all customers
• •Ability to inquire to understand customer's needs – start a conversation to enquire about customer's needs
• •Ability to sell, recommend and add with expert advice – outfit the customer with expert product recommendations
• •Ability to honor the customer – thank the customer for choosing Bass Pro and invite them back

Desired Qualifications

• •Supervisory experience is a plus