Team Lead, Enterprise RCM Operations
$70,000–$85,000 year
Remote
Job Summary
Serve as the primary operational point of contact for assigned enterprise client accounts, managing Accounts Receivable, Billing, Payment Posting, and revenue cycle workflows. Conduct detailed root cause analysis of denied claims, underpayments, and payment variances to drive corrective actions and process improvements. Assign weekly workloads, oversee daily operational performance, and ensure timely completion of end-of-month reconciliations and reporting deliverables. Facilitate onboarding, coaching, and regular 1:1 meetings to support team development and performance accountability. Generate monthly reports on AR performance, denial trends, and operational KPIs to guide decision-making and client discussions.
Required Qualifications
- A minimum of 2 years of hands-on experience with a proven track record in effectively managing the day-to-day functions of a billing and collections team, including reviewing, coding, and collecting professional services provided
- Demonstrated proficiency in navigating the complexities of revenue cycle management within the healthcare industry
- A proactive change agent capable of driving organizational transformation and guiding teams through change management initiatives
- Strong leadership qualities and strategic vision to implement innovative solutions and adapt to evolving industry trends and regulations
- Exceptional supervisory competencies, including demonstrated proficiency in leadership and team development, coaching, mentoring, and situational assessment skills
- Proven track record of fostering a culture of continuous improvement and building high-performing teams that deliver exceptional results
- Proficient in utilizing a variety of software applications essential for revenue cycle management, including Google for Business, Microsoft Excel, Word, and other relevant tools and platforms
- Familiarity with clearinghouses and other Software as a Service (SaaS) products used in the healthcare billing and collections process
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