Team Lead, Customer Success
$110,000–$135,500 year
RemoteUnited States or Ontario, California, United States
Job Summary
Supervise, coach, and develop a team of Customer Success Managers by conducting regular check-ins, performance reviews, and professional development sessions. Monitor key metrics such as NPS, retention, and account health to identify risks and implement corrective actions, while supporting team members in contract renewals and upsell initiatives. Collaborate with Product, Engineering, and Sales teams to align on CARR and ARR targets, provide client-driven feedback for feature prioritization, and guide the team through strategic business reviews. Help implement tools and processes that streamline communications and support, actively contributing to strategic projects aimed at improving the customer experience and scaling operations.
Required Qualifications
- 4+ years of experience in customer success, account management, or a related field
- 2+ years in a team lead or supervisory role
- Proven ability to lead, motivate, and develop a team of customer success professionals
- Track record of exceeding customer retention and expansion targets
- Ability to build strong, trusted customer relationships
- Strong organizational and project management skills
- Ability to balance individual customer account management with team leadership responsibilities
- Fluency in English
Desired Qualifications
- Experience in the manufacturing industry
- Experience with predictive maintenance technology
- Familiarity with CRM platforms
- Familiarity with remote communication tools
- Salesforce
- Zoom
- Slack
- Additional language skills beyond English
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.