Team Lead
On-siteHawarden, Wales, United Kingdom
Job Summary
Manage day-to-day delivery of high quality certification and testing services for a designated product group, ensuring operational and financial targets are met. Schedule, assign work, and control service delivery output while monitoring daily productivity, quality, and progress against established goals. Supervise approximately 5-10 employees by providing direction, hiring, training, and resolving performance issues. Evaluate products against national/international standards, review test data, and authorize application of the CSA Mark. Resolve customer complaints and technical inquiries while maintaining accurate test data and compliance with safety procedures. Develop monthly management reports and contribute to business plans and capital forecasts.
Required Qualifications
- Bachelor's or degree in Engineering
- 5-7 or more years of job related experience
- 3-5 years of managerial/supervisory experience
- Thorough knowledge of Standards and testing procedures
- Thorough knowledge of CSA certification options, programs and services applicable to a variety of equipment
- Is fully knowledgeable in all national/international standards through research of standards, documentation, bulletins and technical articles in area of specialty
- Good interpersonal, communication and presentation skills
- Conflict resolution skills
- Strong organizational and time management skills
- Ability to work unsupervised, in a team-based work environment
- English fluent
- Ability to communicate effectively with external customers, auditors, QA Managers and technical staff
- Customer satisfaction focus
- Ability to assess and report on upcoming product trends within the assigned market group
- Problem resolution
- Analysis
- Reads, interprets and develops engineering drawings
- Technical report writing
- Computer proficiency (Word processing, Microsoft Word, Excel); keyboarding
- Use of various lab equipment, instruments and tools
- Regular attendance and punctuality in accordance with Company policies
- Ability to interact well with other employees
- Work overtime, as necessary
Desired Qualifications
- Ability to work unsupervised, in a team-based work environment
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