Team Lead - Content & Onboarding
On-siteDhaka, Dhaka Division, Bangladesh
Job Summary
Lead and manage incubation and content team members, ensuring SLAs and quality standards are met. Oversee the 60-day vendor incubation journey and ensure achievement of key metrics, including javelin. Ensure accurate menu creation, timely updates, and dish-level photography in line with SOPs. Train vendors on tablet operations, order fulfillment, operating hours, and payment and billing processes. Support deal sourcing and early-stage testing of pricing, promotions, and go-to-market initiatives. Conduct regular quality checks to improve content accuracy and customer experience. Track performance and prepare reports using advanced Google Sheets, Excel, PowerPoint, and Google Slides. Collaborate with cross-functional teams to share insights and improve incubation and content processes.
Required Qualifications
- Experience leading and managing team members
- Ability to oversee vendor incubation journeys
- Knowledge of key metrics including javelin
- Ability to ensure accurate menu creation
- Ability to perform timely updates
- Ability to perform dish-level photography
- Knowledge of SOPs
- Ability to train vendors on tablet operations
- Knowledge of order fulfillment processes
- Knowledge of operating hours processes
- Knowledge of payment and billing processes
- Ability to support deal sourcing
- Experience with early-stage testing of pricing
- Experience with early-stage testing of promotions
- Experience with go-to-market initiatives
- Ability to conduct regular quality checks
- Ability to improve content accuracy
- Ability to improve customer experience
- Ability to track performance
- Ability to prepare reports
- Proficiency in advanced Google Sheets
- Proficiency in Excel
- Proficiency in PowerPoint
- Proficiency in Google Slides
- Ability to collaborate with cross-functional teams
- Ability to share insights
- Ability to improve incubation processes
- Ability to improve content processes
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