Team Lead, Consumer Sales Contact Center (Virtual, US)
$58,000–$72,500 year
RemoteUnited States
Job Summary
Supervise a team of contact center sales agents to achieve individual and team sales targets by conducting regular 1:1 meetings, team huddles, and providing ongoing coaching, feedback, and performance management. Drive daily, weekly, and monthly sales goals while supporting onboarding and training of new hires. Implement strategies to improve sales effectiveness and productivity, monitor call quality for script and compliance adherence, and track reporting analysis and KPIs. Complete day-to-day administrative tasks. This role supports Sirva's global relocation management services, empowering talent moving to their next opportunity through personalized program solutions and an unmatched supply chain.
Required Qualifications
- High school diploma or equivalent
- 2–5 years of experience in a contact center or call center environment
- 3+ years of leadership or supervisory experience
- Proven success in meeting or exceeding sales targets
- Strong communication, coaching, and interpersonal skills
- Familiarity with CRM systems (e.g., Salesforce, Microsoft Dynamics)
- Fast-paced contact center environment
- Pipeline management
- Incentive/commission program oversight
- Experience with workforce management or call monitoring tools
- Leadership and team development
- Sales coaching and performance management
- Data analysis and KPI tracking
- Conflict resolution and problem-solving
- Customer experience mindset
- Time management and multitasking
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.