Team Lead, Airport Customer Experience Administration
On-site · Charlotte, North Carolina, United States
Job Summary
Lead a group of Support Staff within the Team Support department, assign staff schedules, provide training to new team members, and cover managers’ duties in their absence. Contribute to management presentations and analytics on trends, support onboarding activities (including system access, badges, fingerprinting, and training), assist with station event planning (Do Crew, luncheons, holiday meals, recognition events), and help coordinate department activities within Airport Hubs & Gateway Team under Customer Experience. Strong MS Office skills and ability to navigate corporate policies and FAA-SIDA requirements are essential.
Required Qualifications
- High School diploma or GED equivalency
- Previous office/clerical experience
- Ability to obtain FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
- Intermediate/Advanced in MS Office (Word, Excel, PowerPoint)
Desired Qualifications
- Bachelor's degree preferred
- Leadership experience preferred
- FAA background check eligibility for SIDA access (if applicable)
- MS Office proficiency (Word, Excel, PowerPoint)
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