Team Captain/Supervisor - Hilton Norfolk The Main
On-siteNorfolk, Virginia, United States
Job Summary
Supervise and motivate housekeeping Associates to ensure all guest rooms meet property SSI standards for cleanliness, quality, and efficiency. Conduct daily inspections using Room Attendant Boards to verify cleaning sequences, special requests, and clean types before rooms are turned over for occupancy. Train and coach Room Attendants and Housepersons using approved materials to certify their roles, while maintaining a friendly, approachable attitude and adhering to personal appearance and uniform standards. Report unsafe work conditions, safety violations, and deficiencies in rooms or public areas promptly to ensure resolution. Listen attentively during pre-shift briefings to clarify assignments and expectations, followed by on-time attendance and adherence to clock-in/out procedures.
Required Qualifications
- Ability to interact with hotel/resort guests and staff alike
- Good verbal communication skills
- Ability to read and write English
- Team building and motivation skills
- Willingness to receive development and supervisory training
- Ability to speak English
Desired Qualifications
- Prior housekeeping work experience
- Prior experience and with good references as a Room Attendant, one year preferred, to reflect stability
- Good attitude and manner in dealing with people, easy to work with and for
- HS - GED - or overseas equivilance
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