Team Captain Endzone & Loyalty (Front End)

Lead the athlete experience by coaching teammates and driving engagement in loyalty programs and services while delivering fast, friendly, and accurate checkout experiences. Anticipate athlete needs, provide clear product information, and uphold merchandising standards including floor sets, signage, and inventory presentation. Promote company programs such as the customer loyalty program and warranty sales. Collaborate with store and assistant store managers to develop 30-60-90 day plans, execute operational initiatives, and adjust staffing schedules to meet traffic demands. Act as Head Coach for general store oversight, including opening and closing procedures, teammate supervision, and hiring. Ensure all teammates are properly trained, receive coaching and feedback, and hold them accountable for compliance with safety, loss prevention, and standard operating procedures.