TD AI Support Engineer (L3 - AI Platform)
On-siteGurugram, Haryana, India
Job Summary
Provide L3 support for high-priority production incidents, performing deep troubleshooting and root-cause analysis across platform, data, and AI layers. Drive permanent fixes and platform improvements while building dashboards, monitoring, and alerts for proactive issue management. Maintain runbooks and knowledge bases to support continuous improvement across platform operations, observability, and deployment pipelines. Coordinate resolution with TD Product Owners and PGTLS teams within SLA-driven environments using Jira and ServiceNow. Requires 5-10+ years in production support, SRE, or platform engineering with Azure cloud expertise and distributed systems experience. Rotational shift schedule includes 24x7 coverage with flexible 5-day workweeks and two weekly off.
Required Qualifications
- Root-cause analysis across distributed systems, APls, pipelines and data layers
- Identification and fixing of bugs in production environment
- Data engineering fundamentals - data ingestion, storage, pipelines and consistency
- Azure cloud expertise with observability tools (eg; Dynatrace, LangSmith, OpenTelemetry)
- DevOps / MLOps and CI/CD pipelines; deployment and orchestration in Azure cloud
- Incident management with Jira / ServiceNow in SLA-driven environments
- 5-10+ years in production support, SRE or platform engineering
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.