Taxi Trucks - Operations Officer
On-siteWingfield, England, United Kingdom of Great Britain and Northern Ireland
Wingfield, England, United Kingdom of Great Britain and Northern IrelandOn-siteFull TimeAssociates DegreeLarge
Full TimeAssociates DegreeLarge
Job Summary
Conduct administrative support for the Taxi Trucks Department, including preparing reports, collating driver run sheets, and filing sub-contractor paperwork. Process job modifications, verify hours, reconcile outside hire supplier invoices, and audit completed jobs for accuracy prior to close off. Resolve delivery problems by liaising between clients, sub-contractors, and Fleet Controllers, ensuring all queries are recorded in the Transport Management System and escalated as required. Manage end-of-period tasks such as auditing incentive payments, reconciling charges, and completing daily fatigue management analyses. Answer client bookings with a maximum 1.5% error rate and adhere to strict call handling protocols.
Required Qualifications
- Ability to act within written group policies, procedures and operations manuals
- Capacity to ensure all administrative aspects of the Taxi Trucks Department are accurate at all times
- Ability to process job modifications
- Capacity to compile reports
- Ability to process and file sub-contractor run sheets
- Knowledge of client paperwork
- Transport Management System (TMS) information handling
- Ability to prepare reports for the Taxi Trucks Department
- Capacity to collate driver run sheets and paperwork
- Ability to file sub-contractor paperwork
- Skill in assisting with administrative duties for end of period
- Ability to price jobs
- Capacity to verify hours
- Skill in reconciling outside hire supplier invoices and hours
- Ability to audit country job pricing
- Capacity to action outstanding items on the Taxi Trucks Feedbacks report
- Ability to audit all completed Taxi Truck jobs for accuracy prior to close off
- Skill in managing all outsourced jobs
- Capacity to ensure correct invoicing and client charging
- Ability to arrange accommodation for sub-contractors at risk of breaching maximum work hours
- Capacity to complete afterhour's handover communicating fatigue management risks
- Ability to hand over live jobs including local, country and relevant contracts deliveries
- Skill in creating fatigue plans for drivers undertaking regional deliveries
- Capacity to address and action delivery problems within agreed time frames
- Ability to perform and follow Capital Transports Group's ring back processes
- Skill in resolving sub-contractor queries in a timely manner
- Capacity to record important information relating to jobs in the Notepad on the Transport Management System (TMS)
- Ability to report escalations to the Manager
- Skill in mediating and communicating with sub-contractors to resolve issues
- Capacity to contact clients with unallocated advance bookings by close of business the day prior to delivery
- Ability to inform clients of reasons for delay in allocation and provide estimated time of delivery
- Skill in efficiently and accurately taking client bookings
- Capacity to ensure no more than 1.5% of total bookings per day are booking errors
- Ability to answer all phone calls within three rings with a maximum of two re-queued calls per shift
- Capacity to abide by maximum 'Make Busy' times
- Skill in escalating all incidents and near misses to relevant stakeholders
- Ability to assist with investigation of incidents and near misses
- Capacity to effectively communicate with colleagues and clients
- Skill in advocating co-operation with both intra and inter Departments
- Ability to ensure written and verbal communication with clients, colleagues and sub-contractors is always professional and courteous
- Capacity to attend one on one meetings with the Manager as required
- Skill in performing any reasonable tasks requested by the Manager
- Ability to notify the Manager if additional training is required
- Capacity to use work time and resources for work activities
- Skill in ensuring compliance with Capital Transport Group's Company Policies
- Ability to ensure compliance with the Work Health and Safety (WH&S) responsibilities
- Capacity to cooperate with the Capital Transport Group in relation to activities undertaken to comply with WH&S and National Heavy Vehicle legislation
- Skill in undertaking all relevant training to carry out responsibilities in line with CTG's policies and procedures and legislative requirements
- Ability to perform roles effectively to manage Chain of Responsibility (COR) risks
- Capacity to ensure actions or inactions do not cause or contribute to road safety breaches
- Skill in ensuring load restraint compliance
- Ability to ensure mass and dimension compliance
- Capacity to ensure fatigue compliance
- Skill in ensuring speed compliance
- Ability to ensure vehicle standards compliance
- Capacity to report any potential or actual breaches of CTG policies and procedures immediately
- Skill in taking reasonable care for own health and safety and the health and safety of other people
- Ability to not wilfully or recklessly interfere with or misuse anything provided in the interest of environment health and safety or welfare
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.