Tax Support Associate
$65,875–$87,500 year
RemoteUnited States or New York City, New York, United States
Job Summary
Own end-to-end tax workflows by handling federal, state, and local tax notices from receipt to resolution. Serve as the direct point of contact for tax agencies via portal, email, or phone, translating complex interactions into clear updates for partners. Build fluency with agency quirks and timelines to drive fast, accurate outcomes while recognizing systemic patterns in notices. Carry a portfolio of open issues across multiple agencies without things slipping, solving first and escalating thoughtfully. Recognize when patterns across notices point to larger systemic issues and bring that signal to the right people.
Required Qualifications
- 2-4 years of experience in payroll tax, tax operations, compliance, or notice resolution
- meaningful exposure to both agency communication and operational/filing work
- Experience with federal (IRS/SSA), state, and local agencies
- ability to research and navigate unfamiliar ones when they come up
- Organized and methodical
- ability to carry a portfolio of open issues across multiple agencies without things slipping
- solve first, escalate thoughtfully, and own outcomes through to completion
- curiosity for the edge cases
- unfamiliar notice types feel like puzzles, not blockers
- Genuine comfort on the phone with tax agencies
- comfort in writing to partners
- being clear, professional, and not over-promise
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