Tax Client Support - Vice President
On-site · Tokyo, Tokyo, Japan
Job Summary
Lead the Tokyo Tax Client Support team within the Japan Custody Operations group, overseeing end-to-end tax operations, client engagement, and governance representation across Asia Pacific. Drive process improvements, risk controls, and data-driven decision making while collaborating with global teams and partners in Product, Technology, and Compliance. Responsible for defining vision, strategy, and performance standards for the team, building strong working relationships with regional Tax Operations, and serving as the primary escalation point for client tax matters in Japan; manage timely tax documentation flows and oversee post-box tax documentation processes. Demonstrate leadership, stakeholder management, and effective communication to support client tax accounts and deliver exceptional client experiences.
Required Qualifications
- Bachelor’s degree
- 10+ years of experience in Operations or Client Services related role within an Commercial and Investment Banking or Securities Services industry
- Deep end-to-end understanding of custody services (i.e. tax, trade, foreign exchange, and cash processing, asset servicing, settlements, account opening, client service)
- Demonstrated leadership of teams and complex operational processes, including hiring, developing, and retaining talent; proven ability to lead through change in dynamic environments.
- Strong stakeholder management skills and a track record of building trusted relationships with internal partners and external clients; adept at managing challenging conversations to achieve outcomes.
- Excellent communication skills in Japanese and English—written and verbal—with the ability to articulate strategy, operating models, and procedures; executive-ready presentations.
- Experience representing operations in governance and management forums, with the ability to present succinctly, influence decisions, and drive accountability.
- Robust risk and control mindset with demonstrated operational control execution, issue management, and regulatory awareness across tax processes.
- Evidence of process redesign and continuous improvement, including rapid learning, documentation, and implementation of new processes.
- Strong time management and prioritization; capable of multi-tasking and delivering to fixed deadlines with high attention to detail.
- Data-driven approach with strong analytical skills; ability to interpret metrics, identify trends, and translate insights into actionable plans.
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