TAM Ireland Panel Service Executive-1
HybridDublin, Leinster, Ireland
Dublin, Leinster, IrelandHybridFull TimeLarge
Full TimeLarge
Job Summary
Contact potential panel members to inform and onboard them, then respond to incoming calls and record outcomes in the contact history database. Make outgoing calls to follow up on compliance issues or technical faults with the metering, while collaborating with Technicians to perform interactive tests and quality checks in panel member homes. Collect equipment information from Technicians to update the central database and conduct validation checks to identify data issues impacting processing. Work with Continuous Improvement agents to address service changes and ensure SLAs and project deadlines are met.
Required Qualifications
- Legal right to live and work permanently in Ireland without requiring VISA sponsorship
- Strong relationship building and communication skills
- Polite and professional telephone manner
- Positive work ethic towards problem solving
- Proactive and strong self-motivated teammate
- Ability to work in a fast-paced environment
- Proven experience of working to deadlines
- Ability to multitask
- Flexible attitude to work
- High level of accuracy
- Ability to accurately prioritise work
- Ability to complete work in a timely manner
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