Talent Pool - Global Aftersales Service (Vietnamese only)
On-siteHanoi, Hanoi, Vietnam
Job Summary
Monitor and coordinate after-sales service activities across distributors to ensure effective operations and optimal resource utilization. Supervise the implementation of technical rectification programs and product recall campaigns, while supporting the establishment of new Service Workshops in the region. Handle operational issues beyond distributor authority by collaborating with internal departments to identify and implement appropriate solutions. Collaborate with relevant teams to receive, assess, and resolve customer complaints related to service quality and repair operations. Oversee spare parts operations at dealerships, including inventory control and arrangement to ensure efficient usage and timely support for repair activities. Requires a Bachelor's degree and minimum 7 years of after-sales service experience. Based in Hanoi with potential overseas assignments.
Required Qualifications
- Bachelor's degree or higher
- Minimum 7 years of experience in after-sales service, warranty, repair operations
- Experience in project management, operational coordination, and team leadership
- Strong leadership, coordination, and team management skills
- Excellent communication, negotiation, and complaint-handling abilities
- Effective organizational skills, time management, and the ability to respond quickly to operational issues
- Solid understanding of spare parts management, inventory optimization, and supply chain processes
- Strong analytical and problem-solving mindset
- High sense of responsibility, able to work under pressure
- Proactive, creative, and highly collaborative
- Work in Hanoi, with overseas assignments as designated
Desired Qualifications
- preferably in Engineering, Mechanical Engineering, Business Administration, or related fields
- preferably within the automotive or mechanical industry
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