Talent Manager (Administrative & Customer Support)
On-site · Louisville, Kentucky, United States
Job Summary
Talent Manager (Administrative & Customer Support) role focused on negotiating and developing business with new and existing clients. The position involves marketing services via telephone, video, and in-person meetings with hiring managers and decision-makers in administrative and customer support. Responsibilities include recruiting, interviewing, and matching administrative and customer support professionals with clients’ projects, contract assignments, and contract-to-full-time opportunities; managing ongoing engagements to deliver exceptional customer service to both clients and candidates; providing ongoing communication and career guidance to candidates; and participating in local trade associations and networking events to expand Robert Half’s presence in the local business community. The role requires a BA/BS degree (preferred), 1+ years of administrative or customer support experience (preferred), 2+ years of business development in a metrics-driven environment, and strong knowledge of CRM tools (e.g., Salesforce), Microsoft Office, and Windows operating systems.
Required Qualifications
- BA/BS degree preferred
- 1+ years administrative or customer support experience preferred
- 2+ years’ experience with Business Development in a Metrics Driven environment
- Prior success marketing to and closing top level decision makers
- Knowledge of Windows OS, Microsoft Office Suite, Salesforce or similar CRM
- Engagement-management experience with clients and candidates
- Strong communication and relationship-building skills
- Ability to develop new business with multi-call, multi-decision maker environments
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