Taiwanese Customer Service Representative (Tobacco Project) in Malaysia
On-siteTaipei, Taiwan, Taiwan
Taipei, Taiwan, TaiwanOn-siteFull TimeBachelors DegreeSmall
Full TimeBachelors DegreeSmall
Job Summary
Deliver excellent customer service via phone and email by assisting customers with orders, payments, and inquiries while ensuring accuracy and confidentiality in handling data. Resolve issues or escalate when required and collaborate with the team to improve service quality. Meet performance targets and follow company policies while maintaining professionalism under pressure. Work Monday through Friday with rotational hours from 9:00 AM to 10:00 PM, and weekends from 9:00 AM to 6:00 PM, with one month of WFH. Join a supportive team in Penang to grow your career in an international setting.
Required Qualifications
- Bachelor's Degree in any field
- Taiwanese & English proficiency (spoken & written)
- Minimum 6 months of customer support experience (any industry)
- Strong communication & customer service mindset
- Problem-solving & critical thinking ability
- Able to stay professional and calm under pressure
- Open to feedback & continuous improvement
- Computer literate; typing speed ≥40 WPM, accuracy ≥90%
- Monday – Friday: 9:00 AM – 10:00 PM (rotational)
- Weekends: 9:00 AM – 6:00 PM
- WFH (1 month)
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