Taiwanese Customer Service Representative (Tobacco Project) in Malaysia
On-siteKinabatangan, Sabah, Malaysia
Job Summary
Deliver excellent customer service via phone and email while assisting customers with orders, payments, and inquiries. Ensure accuracy and confidentiality in handling customer data, resolving issues or escalating them as required. Collaborate with the team to improve service quality and meet performance targets while following company policies. Maintain professionalism and calm under pressure, utilizing strong communication skills to solve problems effectively. This role supports the Tobacco Project team in Penang, Malaysia, offering a competitive salary and opportunities for career growth in an international setting.
Required Qualifications
- Bachelor's Degree in any field
- Taiwanese & English proficiency (spoken & written)
- Minimum 6 months of customer support experience (any industry)
- Strong communication & customer service mindset
- Problem-solving & critical thinking ability
- Able to stay professional and calm under pressure
- Open to feedback & continuous improvement
- Computer literate; typing speed β₯40 WPM, accuracy β₯90%
- Monday β Friday: 9:00 AM β 10:00 PM (rotational)
- Weekends: 9:00 AM β 6:00 PM
- WFH (1 month)
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