TAC Team Lead, US Operations
On-site · Manila, Metro Manila, Philippines
Job Summary
TAC Team Lead in Mondelēz International Digital Services leads a team delivering compliant, high-quality service across functions including sales, finance, marketing, customer service and logistics. Oversees compliance monitoring, quality assurance and data protection activities; ensures effective use of enabling technology and case-management tools; plans resourcing and daily activities; monitors and improves KPIs and SLAs to drive continuous improvement; coaches, motivates and develops direct reports to deliver excellent responses to queries and requests; manages individual performance with a client-focused approach.
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