TABLE GAMES FLOOR SUPERVISOR-Table Games
On-siteEl Cajon, California, United States or Casino, Minnesota, United States
Job Summary
Greet players in a friendly and courteous manner, learning and using the names of regular players while promoting guest relations. Ensure dealers observe proper procedures to facilitate accurate revenue collection and initiate corrective action as needed. Scan assigned tables for irregularities in dealing procedures, inform the Shift Manager, make rule decisions, and resolve guest disputes to protect game integrity. Supervise dealers by offering correct dealing procedures, documenting training and counseling in the Team Member Performance Log, and initiating disciplinary actions or commendations. Prepare forms and documents to ensure departmental processes are completed. This role requires a high school diploma or G.E.D., two years of dealing experience, and proficiency in blackjack rules and accounting processes.
Required Qualifications
- High School Diploma or G.E.D.
- 2 years of dealing experience
- Experience dealing craps or roulette
- Proficiency in all rules and procedures applicable to black jack games, game protection, and accounting and dealing processes
- Ability to communicate effectively with players and team members
- Ability to understand and follow verbal directives and written directions
- Ability to provide guidance to table game team members
- Ability to maintain professionalism and composure
- Ability to perform simple mathematical calculations
- Ability to complete forms and documents
- Ability to stand or walk for up to six hours at a time
- Ability to work in a smoking environment
- Ability to accept constructive criticism
- Ability to appear for work on time
- Ability to work any shift
- Ability to work overtime
- Working knowledge of MS Word and Outlook
Desired Qualifications
- Table games floor manager experience and/or training
- Experience scheduling dealers and dealer rotations
- Tribal gaming experience
- Basic understanding of rules and procedures applicable to pai-gow and/or poker games
- Ability to rate guest playing skills
- Ability to card count
- Advanced computer skills
- Multi-lingual
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