TA Service Desk Manager, Hong Kong
HybridHong Kong, Hong Kong
Job Summary
Lead the day-to-day activities of the Hong Kong service desk team, overseeing transfer agency, investor AML, and client servicing for offshore clients. Manage team performance through regular appraisals, instill a client focus, and ensure service levels are consistently met while handling operational and managerial issues. Oversee daily tasks including account opening, AML/KYC, and deal processing, followed up on service delivery issues, and ensure timely incident escalation. Monitor SLAs, KPIs, and procedures, implement improvements, and act as the local point of contact for client queries. Collaborate with internal groups on regional projects while maintaining adherence to policies and standards.
Required Qualifications
- 5+ years of experience in a related role
- Extensive experience in a similar environment
- In-depth Transfer Agency operations and technology knowledge
- In-depth knowledge of the Financial Services regulatory environment
- Location: Hong Kong
Desired Qualifications
- A good understanding of the client service model, business strategy, structure and product offering
- Strong level of communication with all levels of staff including local and global management
- Strong strategic leadership and thought process
- Strong risk, control and problem-solving skills
- Strong leadership and people development skills
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