T2 - T3 HVAC Service Technician - Logicool Air Solutions

Job Summary

Required Qualifications

• •2+ years of HVAC service experience for T2-level consideration
• •3+ years of HVAC service experience for stronger T3-level consideration
• •EPA Certification
• •Residential diagnostic and repair experience
• •Valid driver's license
• •Clean background
• •Drug-free
• •Professional appearance and mindset
• •Must be able to consistently run service and maintenance calls efficiently and professionally
• •Must be able to diagnose many common system issues without excessive hand-holding
• •Must complete notes, photos, estimates, and payment steps correctly
• •Must maintain a professional customer experience on every call
• •Must work within dispatch discipline and job-completion standards
• •Must be able to diagnose and repair a wide range of common residential HVAC issues with limited supervision
• •Must be able to perform maintenance, service, and repairs on residential and light commercial systems
• •Must be able to communicate clearly and professionally with customers about system issues and repair recommendations
• •Must be able to identify when a repair issue is larger than a single failed part and escalate appropriately when needed
• •Must be able to present repair and accessory options clearly and ethically
• •Must be able to follow company processes for documentation, communication, collection, and job completion
• •Must be able to continue growing technically, operationally, and professionally toward higher-level performance
• •Must be able to troubleshoot electrical, airflow, refrigerant, drainage, and mechanical issues within your capability level
• •Must be able to present recommended repairs and value-add solutions when appropriate
• •Must be able to identify replacement opportunities and escalate or hand off appropriately when needed
• •Must be able to complete all required job notes, photos, forms, estimates, and payment steps accurately
• •Must be able to follow Logicool service, safety, communication, and documentation standards
• •Must be able to maintain a clean truck, professional appearance, and organized workflow
• •Must be able to protect the customer experience and contribute to 5-star review generation
• •Must be hungry, accountable, and serious about becoming a stronger technician and higher earner
• •Must be coachable
• •Must be dependable
• •Must be technically capable
• •Must be able to work independently on many common service calls
• •Must be willing to sharpen both their technical ability and customer communication
• •Must be willing to take pride in doing the job right, not just finishing fast
• •Must be coachable, accountable, and willing to grow inside a high-performance company
• •Must be able to speak confidently with customers instead of hiding behind the tools
• •Must be a problem-solver
• •Must want to keep growing
• •Must want to be paid more as their performance improves
• •Must want long-term opportunity, not just another job
• •Must not be an entry-level helper with little to no field experience
• •Must be able to communicate well with customers
• •Must be able to present repairs or recommendations
• •Must not need constant supervision on routine service work
• •Must not be disorganized, sloppy with paperwork, or inconsistent in the field

Desired Qualifications

• •Light commercial experience preferred
• •Strong customer communication skills
• •Real field experience
• •Want to sharpen diagnostics, communication, and overall professionalism
• •Want structure, standards, and support
• •Want to move up
• •Want to become more advanced
• •Want to continue leveling up their skill and earning power
• •Want long-term opportunity