T/L - Team Lead - Belmopan (Internals Only)
On-site · Belmopan, Cayo District, Belize
Job Summary
As a Team Lead at Transparent BPO, responsibilities include providing direction to team members to achieve performance metrics, facilitating daily operations, handling scheduling and attendance reporting, and engaging in motivation and recognition efforts. Leaders are expected to maintain a positive work atmosphere, offer guidance, and encourage team members to improve their skills. Essential skills include strong leadership, communication abilities, and adaptability in a fast-paced environment. The position requires a high school diploma and prior experience in a team-oriented setting.
Required Qualifications
- High school Diploma
- Strong written and oral communication skills
- Ability to multi-task and work independently
- Excellent organization and prioritization skills
- Strong follow-up skills with attention to detail
- Excellent customer service and positive interpersonal skills
- Experience in a team-oriented, collaborative environment
- Strong analytical, problem-solving, and decision-making skills
- Ability to work flexible hours
- Can maintain confidentiality
- Ability to stay cool in emergencies
- Proficiency in Microsoft Office applications
- Attendance in Good Standing
- Ability to meet productivity demands with adaptability
Additional Requirements
- Internal candidates only
- Not currently on any Progressive Corrective Actions
- Tenure beyond the TBPO 90 day Probationary period
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