Systems & Support Technician
On-site · Winnipeg, Manitoba, Canada
Winnipeg, Manitoba, CanadaOn-siteFull TimeMid LevelAssociates DegreeUnknown
Type
Full Time
Level
Mid Level
Education
Associates Degree
Company size
Unknown
Job Summary
Systems & Support Technician providing first-line and advanced IT support across Winnipeg Airports Authority campus, handling incident resolution, service requests, onboarding/offboarding, endpoint troubleshooting, network maintenance, documentation, and ITIL-aligned operations; requires post-secondary IT credential and at least two years in IT service/tech support with Microsoft 365 and SharePoint proficiency, strong customer service, and ability to work in a rotating on-call environment.
Required Qualifications
- Post-secondary diploma or certificate in Information Technology, Computer Systems Technology, or a related discipline
- Minimum two years of experience in an IT support, service desk, or technical support environment
- Experience supporting hardware, software, operating systems, mobile devices, and business applications
- Working knowledge of Microsoft 365, SharePoint, endpoint management tools, and related technologies
- General knowledge of networking concepts (TCP/IP, switching, wireless, VPNs, cabling)
- Experience troubleshooting issues related to computer systems, peripherals, mobile devices, audiovisual equipment, and network connectivity
- ITIL/ITSM experience is an asset
- Automation, scripting, or dashboard experience is an asset
- Industry certifications (A+, Microsoft, ITIL, or equivalent) are assets
- Strong customer service, communication, troubleshooting, and organizational skills
- Ability to prioritize workload and manage multiple priorities
- Ability to work rotational shifts and on-call as required
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