Systems Support Specialist I
$39,520–$43,680 year
On-siteRochester, New York, United States
EXPIREDRochester, New York, United StatesOn-siteFull Time$39,520–$43,680 yearHigh School Or EquivalentEnterprise
Full TimeHigh School Or EquivalentEnterprise
Job Summary
Troubleshoot and resolve systems support problems remotely for clients, focusing on networks, connectivity, and applications. Gather call information to identify root causes, work with customers to implement solutions, and advise on possible fixes. Escalate unresolved issues per department process and provide training on drivers, workstations, and software applications. Occasionally visit customer sites and stay current with technology through formal training and research. Submit required paperwork accurately and timely while completing assigned company training.
Required Qualifications
- High School Diploma or GED
- Minimum 1-year related experience in a combination of the following areas; IT support, networking systems, connectivity and related software, knowledgeable in hardware and software industry
- Comfortable with installation and upgrades to network systems/equipment
- Must have demonstrated knowledge of MS Office Suite Software
- Must have demonstrated knowledge of internet software
- Must have demonstrated knowledge of analyzing and interpreting technical procedures
- Must have demonstrated knowledge of troubleshooting customer issues
- Must be customer service oriented
- Valid Driver's License
- Must be able to travel to sites periodically
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