Systems Support Specialist I - REMOTE
$39,520–$47,840 year
RemoteUnited States
Job Summary
Troubleshoot and resolve systems support problems remotely for networks, connectivity, and applications by gathering call information to identify root causes. Work directly with customers to resolve technical issues, advise on solutions, and escalate unresolved problems per department process. Provide support and training on drivers, workstations, and software applications, with occasional site visits required. Stay current on technology through training, webinars, and research while completing assigned paperwork accurately. Requires a high school diploma, one year of IT support experience, MS Office proficiency, and a valid driver's license for periodic travel. Hourly range $19.00 to $23.00.
Required Qualifications
- High School Diploma or GED
- Minimum 1-year related experience in a combination of the following areas; IT support, networking systems, connectivity and related software, knowledgeable in hardware and software industry
- Comfortable with installation and upgrades to network systems/equipment
- Must have demonstrated knowledge of MS Office Suite Software
- Must have demonstrated knowledge of internet software
- Must have demonstrated knowledge of analyzing and interpreting technical procedures
- Must have demonstrated knowledge of troubleshooting customer issues
- Must be customer service oriented
- Valid Driver's License
- Must be able to travel to sites periodically
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