Systems Solutions & Adoption Lead
On-site · Miami, Florida, United States or Atlanta, Georgia, United States
Job Summary
Systems Solutions & Adoption Lead responsible for expanding effective use of IT systems and AI across the organization through training, adoption strategies, prompt and agent design, governance-aligned solutions, and practical AI enablement. Lead adoption programs, develop role-based training and playbooks, translate business needs into usable use cases and repeatable solutions, and guide power users and citizen developers. Partner with business users and leaders to identify pain points, ensure solutions adhere to governance standards, and promote responsible AI use while tracking adoption impact and providing ongoing enablement and community-building across enterprise platforms and APIs.
Required Qualifications
- Bachelor’s degree in Information Systems, Computer Science, Business, Knowledge Management, or a related field
- 7+ years of experience in enterprise software adoption, content platforms, business enablement, or similar roles
- Hands-on experience with AI-enabled productivity tools, prompt engineering, agents, or copilots
- Experience developing training, documentation, and user adoption strategies for enterprise platforms
- Experience working across business and technical teams to design and implement practical solutions
- Experience with Egnyte, Microsoft 365, SharePoint, or similar content and knowledge platforms
- Experience with Microsoft Copilot, Copilot Studio, Power Platform, Workato, or similar platforms
- Familiarity with Microsoft Dynamics, AEC 360, Workday, or related enterprise systems
- Experience with connectors, APIs, low-code automation, enterprise search, or agent orchestration concepts
- Experience building or supporting citizen developer communities, champions networks, or user groups
- Relevant certifications in Microsoft Copilot, Power Platform, Azure AI, or related applied skills are a plus
- Strong facilitation, communication, and stakeholder engagement abilities
- Ability to translate business needs into practical, technically sound solutions that meet established governance and quality standards
- In-depth working knowledge of AI prompting, agents, and user enablement
- Understanding of enterprise technology ecosystems and how complementary tools work together across platforms and business functions
- Ability to identify integration and automation opportunities across platforms in partnership with technical teams
- Strong analytical, problem-solving, relationship-building, and networking skills
- All new hires will be required to successfully complete and pass a pre-employment (post offer) background check in compliance with NIST 800-171
- Moffatt & Nichol uses E-Verify and employment is contingent upon the legal ability to obtain employment in the U.S. and to present the required documentation at hire
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