Systems Process Specialist
On-siteCentral, Louisiana, United States
Job Summary
Provide Level 1 (24x7 on-call rotation) on-site or remote support as the primary contact for site stakeholders, troubleshooting various applications related to manufacturing and maintaining close coordination during major incidents. Collaborate with the global IT team to support and monitor IT service ticket closure, validate resolution proposals, and perform necessary tests. Support new IT initiatives, product/system rollouts, and Go-Live activities while adhering to Roche's quality policies and SOPs. Act as a subject matter expert on IT technical requests during GMP audits and participate in the lifecycle planning, execution, and retirement of ITOT systems.
Required Qualifications
- BS or higher degree in Chemical Engineering, Electrical Engineering, Computer Science/Engineering, Information Technology or equivalent degree
- at least 5 years of relevant work experience in the pharmaceutical industry
Desired Qualifications
- Experience with SAP (ERP,S4 HANA) and EWM (e.g. Plan to Delivery Product, Plan to Retire Asset)
- MES
- Knowledge with LIMs, Enterprise Service Bus e.g. Mulesoft, Solace and in scripting (eg. Google apps script)
- BI tool (eg. Tableau)
- rational database management system
- robotic automation
- Good to have knowledge about design, implementation, commissioning, qualification/validation and maintenance of system
- Windows Server Administration
- SQL Databases
- OPC communication
- crystal report
- software development for web based interface
- integration with enterprise business systems (Mulesoft, SAP, etc)
- TCP/IP
- Cyber Security
- Data Integrity concept
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