Systems Operations Manager
On-site · Hyderabad, Telangana, India
Job Summary
Systems Operations Manager leads L2 production support for critical applications and platforms with an SRE/AIOps mindset, focusing on reducing MTTR, improving uptime, and driving an automation-first approach. Responsibilities include incident, problem, and change management aligned with ITIL/SRE practices; RCA and permanent fixes; building self-service runbooks and knowledge bases; integrating AI/ML-driven insights, predictive monitoring, and anomaly detection; overseeing production releases and environment readiness; ensuring SLA/SLO adherence; and mentoring a operations team to improve reliability, scalability, and resilience.
Required Qualifications
- Strong experience in production support, application operations, or platform management
- Proven track record in reducing MTTR and improving system uptime
- Experience with observability tools (monitoring, logging, tracing) and incident management platforms
- Solid understanding of SRE principles (SLIs, SLOs, error budgets, reliability engineering)
- Hands-on experience with automation tools (scripting, orchestration, CI/CD pipelines)
- Familiarity with AI/automation in IT operations (AIOps) and self-healing systems
- Knowledge of ITIL processes and service management frameworks
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent leadership, communication, and stakeholder management abilities
- Develop and promote self-service solutions (runbooks, knowledge bases, automated healing tools) for L1 teams and end users
- Integrate AI/ML-driven insights, predictive monitoring, and anomaly detection into operations
- Collaborate with engineering teams to improve system reliability, scalability, and resilience (SRE principles)
- Oversee production releases, deployments, and environment readiness
- Ensure SLA/SLO adherence and drive continuous service improvement initiatives
- Lead, mentor, and develop operations teams with a focus on reliability engineering practices
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