Systems Integration Advisor-VDI
On-siteNoida, Uttar Pradesh, India
EXPIREDNoida, Uttar Pradesh, IndiaOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Act as an escalation point for support activities and coordinate technical projects to ensure KPIs and deadlines are met. Design and implement complex VDI and App Delivery virtualization projects while supporting system configurations for Citrix, VMware, and Microsoft Hyper-V platforms. Develop repeatable standards, maintain documentation, and drive high-severity incidents within scope. Participate in 24/7 on-call rotation and adhere to ITIL processes. Directly interact with clients and account managers to deliver robust solutions in large enterprise environments.
Required Qualifications
- 7+ years of IT infrastructure technical implementation experience
- 7+ years of engineering and/or support experience related to x86 technical offerings such as VMware, Microsoft, and Citrix
- Advanced and proven track record of engineering and supporting highly available Citrix environments involving Citrix Virtual Apps and Desktops and/or Citrix DaaS
- 5+ years of experience with Azure Virtual Desktop
- Technical knowledge of storage subsystems
- Server hardware fundamentals
- In-depth technical knowledge on on-premise hypervisors (vSphere, XenServer, Microsoft Hyper-V) and SQL
- VCP VMware Certified Professional
- Thorough understanding of enterprise datacenter technologies including Networking, Security, TCP/IP, SAN and NAS, physical datacenter practices
- Extensive skills with Windows Networking, Active Directory, and profile management
- Demonstrated ability to assess, implement and troubleshoot IT Infrastructure systems and configurations in the designated practice using procedures, scripts, and templates
- Demonstrated engineering expertise (requirements gathering, problem solving and recommendations) in large and complex customer environments
- Demonstrated ability to achieve a high level of Customer Satisfaction on all engineering engagements
- Respect deadlines and procedures agreed at team level or with the customer
- Ability to listen, learn and improve
- Organizational skills and ability to work on multiple projects and/or assignment simultaneously
- Excellent English skills, both written and verbal
- Must be available for 24/7 on-call rotation
- Ability to drive high severity incidents that occur within the scope of their role
- Adherence to the Change Management and other ITIL processes
- Accurate ticket documentation of the support request and troubleshooting steps taken
- Broad understanding of both server and desktop / application virtualization
- Demonstrable experience supporting and managing large enterprise environments
- Possess strong communications skills
- Can develop strong cross-group collaboration
- Willing to take on the challenge of dealing with ambiguity
- Must be able to lift 50 lbs
Desired Qualifications
- CCA highly preferred
- Cloud solutions or certifications Azure/AWS is considered an advantage (AZ-104, AZ-140, AWS Certified SysOps Administrator – Associate, AWS Certified Solutions Architect – Associate)
- Nice to have: Windows 365, AWS Workspaces, Nerdio, iGEL
- Inclusive, adaptable, and forward-thinking mindset
- Innovation, creativity, technical prowess and leadership skills
- Highly motivated, technology driven
- Fosters innovation mindset
- Focus on automation and optimization of resources to improve efficiency
- Ability to effectively lead and coach others
- Strong attention to detail
- Helping customers gives you energy
- Get charged up by interacting with others
- Passionate about excellence
- If you have a smile to share, we'd love to have you
- We want amazing humans
- We value diversity
- Order to Cash
- Procure to Pay
- Supply Chain
- Customers
- Suppliers
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