Systems Engineering Manager - Identity & Access Management
HybridSydney, New South Wales, Australia
Job Summary
Lead and develop a team of IAM Systems Engineers and an Operations Manager while owning the delivery and continuous improvement of secure, reliable, and scalable identity services. Partner with the Operations Manager to evolve operational practices and service management, then lead strategic programs that align with Canva's long-term IAM vision across IT, Security, and Infrastructure. Review technical designs, change proposals, and pull requests, while supporting escalations for complex IAM incidents. Utilize operational data and service metrics to identify improvement opportunities, prioritize work, and measure outcomes. This role sits within the Workforce Access Management team, which powers identity lifecycle management, SaaS onboarding, authentication, MFA, and access control.
Required Qualifications
- Have led and grown high-performing technical teams across local and distributed environments
- Bring a strong track record of coaching, mentoring and developing engineers and emerging leaders
- Bring deep experience in identity and access management, with hands-on knowledge of identity standards and protocols like SCIM, SAML and OpenID Connect
- Give timely, clear and constructive feedback that helps people grow
- Use data and metrics to spot trends, prioritise work and improve service outcomes
- Have configured enterprise identity capabilities such as single sign-on, lifecycle management and multi-factor authentication
- Can communicate complex technical concepts clearly to technical and non-technical audiences alike
- Know how to attract, interview and develop exceptional technical talent
Desired Qualifications
- Experience administering Okta in a large enterprise environment
- Experience implementing or operating identity governance and administration platforms
- Familiarity with Terraform, GitOps or the Okta Terraform Provider
- Experience automating business processes with tools like Workato
- An understanding of infrastructure-as-code practices, with the ability to review code and pull requests at a high level
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