Systems Engineer - ServiceNow - Hawthorn East
HybridHawthorn East, Victoria, Australia
Job Summary
Support the health, stability, and security of production and non-production ServiceNow environments by delivering regular upgrades, releases, clones, and new platform functionality. Manage integrations using Integration Hub, spokes, REST, and SOAP while improving CMDB and asset data quality across hybrid settings. Build applications, scripts, flows, and automation using JavaScript, PowerShell, and Flow Designer to enable reliable service management capabilities. Troubleshoot platform, integration, and authentication issues independently while collaborating with engineering, security, and delivery teams. Work across ITSM, ITOM, CMDB, and Service Portal modules to maintain a stable, secure, and maintainable technology backbone for the organization.
Required Qualifications
- Extensive ServiceNow experience
- Hands-on ServiceNow experience across administration, configuration, scripting, upgrades and operational support
- Practical experience with ITSM and ITOM, including CMDB, Discovery and Asset Management in a large or complex environment
- Experience with MID Servers, Discovery, Service Graph Connectors, credentials, certificates and platform connectivity
- Good understanding of CMDB data quality, CI relationships, identification and reconciliation, with exposure to CSDM
- Experience with Integration Hub, spokes, REST/SOAP APIs and authentication including SAML, OAuth and mTLS
- Strong JavaScript skills across Business Rules, Script Includes, Client Scripts and other ServiceNow scripting patterns
- Experience building automation using Flow Designer / Workflow Studio, flows, subflows and reusable actions
- Good understanding of roles, groups, ACLs and secure platform and integration design
- Experience troubleshooting platform, workflow, integration, authentication and performance issues
- Practical PowerShell scripting experience
- Relevant ServiceNow certifications
Desired Qualifications
- Ideally across ITOM and Now Assist
- UI Builder or Configurable Workspace exposure
- Familiarity with update sets, testing, release practices and ATF
- Exposure to Jelly, Now Assist or other ServiceNow AI capabilities
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