Systems Engineer
On-siteYork, England, United Kingdom
Job Summary
Provide second-line operational support across Windows Server, Active Directory, Microsoft Azure, Microsoft 365, and virtualisation platforms. Resolve incidents, fulfil service requests, and implement approved changes following ITIL processes and defined runbooks. Carry out patching, backup checks, and endpoint updates while maintaining accurate records within ServiceNow. Participate in shift handovers and identify recurring issues to raise improvement opportunities. Work collaboratively with senior engineers to support team delivery and contribute to knowledge article creation. This shift-based role requires a 24x7 pattern including nights, weekends, and public holidays, with eligibility for UK Government Security Check clearance.
Required Qualifications
- Practical experience supporting Microsoft-based infrastructure and workplace services in an operational environment
- Working knowledge of Windows Server administration and core Active Directory concepts
- Foundational experience with Microsoft Azure and Microsoft 365 services
- Experience supporting Windows endpoint environments, including Intune and/or Configuration Manager
- A structured, methodical approach to troubleshooting and incident resolution
- Familiarity with ITSM tools such as ServiceNow, including accurate ticket and change management
- Understanding of ITIL practices, particularly Incident, Change and Problem Management
- Clear written and verbal communication skills, with the ability to document actions and outcomes effectively
- Capability to work a 24x7 shift pattern, including nights, weekends and public holidays
- Eligibility for UK Government Security Check (SC) clearance
Desired Qualifications
- Exposure to virtualisation technologies such as VMware or Hyper-V
- Experience using monitoring tools such as LogicMonitor or equivalent
- Basic PowerShell or scripting experience to support repeatable operational tasks
- Awareness of ISO27001 and operational security controls within live service environments
- Experience working in a shared services or MSP operating model
- Microsoft certifications such as Azure Fundamentals, Microsoft 365 Fundamentals or Endpoint Administrator Associate
Additional Requirements
- Candidates must be willing and able to work a 24x7 pattern including nights, weekends, and public holidays.
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