Systems Engineer - Northeast
$75,000–$80,000 year
Remote
RemoteFull Time$75,000–$80,000 yearSmall
Full TimeSmall
Job Summary
Coordinate remote fixes at desktop, server, and networking levels by installing software, implementing backups, and configuring systems. Resolve second-level escalations on Mac OS, Windows, and Google for Work environments while de-escalating client situations related to outages and communications. Troubleshoot hardware and software issues, research technical problems, and update client documentation after network changes. Maintain operational procedures, issue daily status reports, and ensure minimum 32 hours of billable time via ConnectWise Automate. Provide situational awareness briefs to peers on high-profile clients and projects.
Required Qualifications
- Must have experience at an MSP, service desk and/or corporate IT Experience as a technical support representative/consultant supporting small to mid-size clients. (5+ years)
- 5+ years project engineering experience
- Exceptional written and verbal communication skills
- Exceptional ability to multitask
- Ability to be on-call and work after-hours
- Exceptional ability to adapt and learn new platforms and skills on the fly
- Exceptional sense of urgency
- Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows, Office 365, Intune, JAMF
- Experience supporting Outlook/Office 365 Admin Portal
- Experience managing and configuring Windows OS Workstation/Server OS security, sharing, patches, and group policies in a Windows Domain environment
- Experience with cloud storage and remote connectivity solutions
- Experience with various advanced networking technologies
- Experience in remediation of EDR related issues
- Experience in implementation and remediation of various backup solutions
- ConnectWise Automate Familiarity or similar RMM solution
- Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills
- College degree from an accredited four-year institution or relevant technical experience
- Previous customer support, sales or technology experience
- Current MCSE/MCSA or similar level Microsoft Certifications
- Current CCNA certifications or Extensive knowledge and understanding of the OSI model
- Maintain minimum of 32hrs of billable time
- Customer approval for access to customer information, systems, and/or premises as an essential job function
Desired Qualifications
- Technical Certifications (Preferred): Microsoft, Cisco, VMWare, JAMF, SonicWALL, Fortinet, CompTIA
- Maintain necessary professional certification statuses
- Assist with vendor certifications as required
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