Systems Engineer- Nexthink
$96,000–$124,000 year
On-siteReston, Virginia, United States
Job Summary
Lead digital experience engineering by developing telemetry-driven solutions that analyze endpoint data from Windows and macOS environments to identify trends and root causes. Create and maintain Nexthink content including investigations, remote actions, workflows, campaigns, alerts, and dashboards while integrating ServiceNow for data enrichment and ticket creation. Design automated remediation solutions that reduce manual support effort and implement proactive monitoring strategies to prevent widespread technology issues. Collaborate with endpoint engineering, collaboration services, and support teams to solve complex challenges and provide guidance on technical documentation and standards.
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field
- Four or more years of experience in systems engineering, endpoint engineering, end-user computing, infrastructure operations, or related technical discipline
- Experience supporting enterprise Windows and macOS mixed-device environments
- Experience with Microsoft Intune, JAMF, Microsoft Entra ID (Azure AD), or related endpoint management technologies
- Experience troubleshooting complex technology issues using endpoint telemetry, system monitoring tools, logs, or operational data
- Experience with endpoint management, systems administration, or workflow orchestration
- Experience developing automation using PowerShell, Bash or similar scripting languages
- Experience working with IT service management processes such as Incident, Problem, Change, Configuration, or Request Management
- Demonstrated ability to collaborate across engineering, operations, and support teams to deliver technical solutions
- Bachelor's Level Degree
Desired Qualifications
- Experience with Nexthink or Digital Employee Experience (DEX) platforms
- Experience integrating monitoring or endpoint analytics tools with ServiceNow
- Experience operating in an environment with formal security, privacy, audit, risk, or regulatory expectations
- Proximity within a reasonable commute to your designated office location
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