Systems Engineer - Executive Support
$73,600–$109,300 year
HybridChicago, Illinois, United States
Job Summary
Provide white-glove technology support to senior leadership and administrative teams by resolving technical issues, maintaining system performance, and ensuring technology availability across supported systems. Respond to technology support requests, troubleshoot workstations, collaboration tools, and home network connectivity, and monitor security and data integrity for executive users. Support board meetings, investor calls, and high-profile events onsite and remotely, while training staff on technology tools and best practices. Partner with End User Compute teams and service providers to deliver reliable onsite and remote support, adapt to changing priorities, and lead initiatives that improve support processes. Travel domestically up to 15% as needed.
Required Qualifications
- Bachelor's degree in Computer Science or a related field
- 3+ years of Information Technology experience or related experience
- Experience supporting senior executives and business leaders
- Experience supporting Microsoft Teams, Webex, Zoom, or similar collaboration platforms
- Experience supporting conference room technologies, including Cisco room systems and Crestron room controls
- Experience working with vendors, consultants, and technology service providers
- Strong written and verbal communication skills
- Strong troubleshooting, prioritization, and escalation skills
- Experience working independently and collaborating with cross-functional teams
- Experience identifying issues proactively and implementing solutions before they impact users
- Experience leading initiatives prioritized by the business
- Knowledge of enterprise desktop, mobility, collaboration, and end-user technologies
- Flexibility to support executive schedules and urgent business needs
- Travel domestically up to 15% as needed
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.