Systems Engineer - Cloud Services
On-siteOklahoma City, Oklahoma, United States
Job Summary
Provide system administration and technical support for cloud-based telephony systems, including Teams Phones Admin, SaaS contact centers, and collaboration platforms. Ensure quality testing and user acceptance prior to production, while maintaining security measures for online and premise-based systems. Deliver 7x24 on-call support for mission-critical situations and coordinate project activities to meet timelines and quality standards. Execute PowerShell commands for Microsoft Cloud services, manage toll-free database files, and track telecommunications costs against budget. Develop contact center reporting and communicate with vendors as directed.
Required Qualifications
- Bachelors Degree preferably in technical disciplines
- 5+ years equivalent work experience
- Solid proficiency in supporting cloud based applications such as Nice UserHub administration, Studio scripting, and other SaaS telephony and contact center applications
- Experience working with AI technologies, prompting, training AI agents
- Solid experience supporting 24x7x365 mission critical large multi-site call center environments
- Previous hands-on administration experience working with Enterprise-class business critical applications
- Must demonstrate technical aptitude and enthusiasm in the various system technologies and disciplines
- Technical and system administration expertise with cloud based applications including Microsoft, Nice, 3cLogic and others as needed
- Technical understanding of enterprise computing, AI, and how various components are interrelated is a must
- Must be able to occasionally move, carry or lift up to 50 pounds
- Must be available for 7x24 on-call support
- Must be willing to work in mission critical situations
Desired Qualifications
- Preference given to candidates with knowledge of Microsoft 365 applications, including Teams
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