Systems Consultant
HybridPhiladelphia, Pennsylvania, United States
Job Summary
Manage daily operations and maintenance of computer services and platforms supporting the City's 911 center while providing technical support and vendor management. Stay abreast of 911 technology developments by participating in regional and state meetings to inform the technology roadmap. Confer with stakeholders to determine computing needs, set project priorities, and develop plans for system upgrades, policies, and new software or hardware installations. Direct maintenance and enhancements by managing vendors, overseeing testing and deployment, and participating in RFP, RFI, and contract reviews to ensure SLA compliance. Forecast infrastructure costs and personnel needs, assist with equipment deployment, and resolve hardware and software problems as assigned. Participate in after-hours major incident problem resolutions and complete ad hoc tasks directed by the 911 or PPD IT Directors.
Required Qualifications
- Minimum 8+ years of increasingly responsible experience
- At least five years of managing increasingly complex systems in a technical environment
- Understanding of Computer Aided Dispatching and other 911-related technologies
- Deep knowledge of principles, practices and theories in technology
- Broad-based knowledge of IT solution lifecycles and environments
- Software development lifecycle
- Networking and Security
- Technology and Application Architecture
- Computerized system validation (CSV) strategies and standards
- Disaster Recovery and Continuity of Operations
- Operating System Management
- Database Technology
- Remote work is limited to two days per week
- Work hours may not exceed 37.5 per week, except during a 911 system emergency; with prior approval from the 911 IT Director
- Is responsible for being on call and participating in after-hours Major Incident Problem Resolutions related to 911 systems
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